SEMINOLE COUNTY OFFICE OF EMERGENCY MANAGEMENT IS RESPONDING TO COVID-19
BOARD OF COUNTY COMMISSIONERS HYBRID IN-PERSON AND ONLINE MEETINGS DURING COVID-19 RESPONSE
NEW USERS PLEASE READ THESE HELPFUL TIPS
(Pin #/Password Required)
WHAT IS THIS?
Seminole County's Click2Gov for Water and Sewer Systems provides un-incorporated county citizens comprehensive, up-to-date account information, billing history, and service and consumption summaries over the Internet. Bills may be paid online with a major credit card. For general information, read the information.
HOW DO I FIND MY PIN NUMBER TO SIGN ON?
Your temporary PIN number will be a number located on the top right of your water bill (The part of the water bill that you keep for your records).. Click here to view a sample bill highlighting where the PIN is located. After you sign on with this temporary PIN number, you will choose your new personalized PIN. Once you have your new PIN it will no longer show up on your water bill, so please be sure to record it for future usage. If you forget what your PIN is, you can use the 'Forgot PIN?' option on the login page.
WHAT ARE THE BENEFITS?
Improves service by giving you the citizen online access to your account information at your convenience - 7 days a week. This makes it more convenient that having to call a customer service representatives in order to answer billing or inquiry issues. Provides the ability to compare service consumption over a three-year period to determine usage patterns.
WHAT ARE THE FEATURES?
Payment history - View your account's payment history, including pending payments.
Customer account information - View your account information, including account status and balance, last bill sent, and last payment received. Use the 'PAY NOW' feature to pay your bill online using a credit card.
Consumption summary information - Display your account's consumption summary information for each meter, including last reading, average daily usage, and period usage.
Consumption summary graphs - Generate your account's consumption graphs by period for the last three years.
Customer billing history - View your account's billing history, including bill date, due date, balance forward, current charges, and total billed amount.
Customer service summary - View your account's service summary information, including the service status, the start and stop dates, and the average charge based on the previous 12 months.
Service summary graphs - Display in graph format your account's last 12 billing amounts.
Customer billing statement - View your account's customer billing statement that provides a detailed reading and charges for a specific bill.
WHO CAN I CONTACT WITH QUESTIONS / PROBLEMS?
Things to Try Before Contacting the Office
- Be sure the read the Frequently Asked Questions.
- Read the .
- If you forgot your PIN, use the 'Forgot PIN?' option on the login page.